Class cancellation and make up policies

You can reschedule sessions if missed provided that you notify us of the need for a change with at least 24 hours in advance.

Changes of schedule

If your circumstances change and the time slot you started your sessions with doesn't fit your new schedule, you can talk to your tutor about switching to another time slot at no extra cost, but subject to availability.

Tutor assignation

We will make a genuine effort to assign you the same tutor for as long as your pre-paid term lasts. Despite this, we reserve the right to assign you a new tutor when needed, either in a permanent or temporary manner. Just like us, tutors get sick, need to travel or move on to new projects. In the eventuality that we do need to exercise this right, your new tutor will have gone through the same rigorous selection and training process your prior tutor had.

Hours:

Hours are 55 minutes long. This is necessary to:

• Allow tutors review your information and progress for 5 minutes before your session starts.
• Allow you and your tutor to take a small 5-minute break in between hours. Sessions are intense so please believe this is necessary to keep attention span and to maximize your learning.

Drop out and refund policy

If for any reason after submitting your payment you decide not to have your sessions with us, fees paid for the first session will not be refundable unless you notify us of your decision at least 24 hours prior to the scheduled starting date of your sessions.

Total fee is refundable ONLY if you drop the program no later than 48 hours after having had your first session.

If at any other time you decide not to continue with our sessions, a refund will be given to you for the fraction of the amount paid that corresponds to the number of hours you have not yet used provided that your pre-paid term has not expired. You will be charged a $49 cancellation fee if dropping out of the course (pre-paid term) after having attended 3 or more sessions.

Fees paid for missed sessions not notified 24 hours in advance will be non-refundable.

Refunds will also be given only in the unlikely event the SPANISH black belt cancels a session.

Refunds will be issued within 10 business days of being requested.

Inclement Weather policy

We are not able to issue refunds for classes which have been postponed due to inclement weather. We will make every effort to reschedule sessions as quickly as possible.

Holiday policy

Sessions will not be held during the following holidays: